Shipping Policy – Neilson Meadery

1. Shipping Locations

Neilson Meadery currently ships within New Zealand.

We do not ship alcohol internationally at this time.

2. Legal Age Requirement

By placing an order containing alcohol, you confirm that you are at least 18 years old.

Alcohol deliveries may require age verification when delivered. Couriers may request valid photo identification.

The courier company, represented by Neilson Meadery reserves the right to refuse delivery where:

  • Valid ID cannot be provided;

  • The recipient appears intoxicated;

  • Delivery would breach New Zealand’s Sale and Supply of Alcohol Act 2012.

3. Processing Times

Orders are typically processed within 2–5 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, promotions, or product launches, processing times may be longer, e.g., Christmas

4. Shipping Times

Estimated delivery times:

  • North Island: 1–4 business days

  • South Island: 2–6 business days

  • Rural addresses: Additional delivery time may apply

Delivery estimates are not guaranteed and may vary due to courier delays or events outside our control.

Merchandise Fulfilment

Please note that Neilson Meadery merchandise is custom-made to order and fulfilled directly by our third-party suppliers. Merchandise items will be shipped separately from any mead or other products purchased from Neilson Meadery and will arrive in a separate parcel.

As merchandise is produced and dispatched by our suppliers, delivery timeframes may differ from those of Neilson Meadery products. Customers should allow additional time for the manufacture, processing, and delivery of merchandise orders.

Where an order contains both merchandise and Neilson Meadery products, the arrival of one parcel does not indicate that the order is incomplete. Separate parcels may arrive on different dates.

5. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Order size and weight

  • Delivery location

  • Other delivery requirements, e.g., rural delivery

Any free shipping promotions will be clearly stated on the website.

6. Delivery Requirements

Alcohol orders must be delivered to a person aged 18 years or older.

Deliveries must not be redirected to schools, public places, or locations prohibited under New Zealand’s Sale and Supply of Alcohol Act 2012.

Customers are responsible for ensuring someone eligible is available to receive the delivery.

7. Failed Deliveries

Additional shipping charges may apply if:

  • Incorrect delivery information is provided;

  • Delivery attempts fail;

  • Orders are returned due to failed age verification.

Neilson Meadery is not responsible for delays caused by incorrect customer information.

8. Damaged or Missing Orders

If your order arrives damaged or incomplete, contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of damaged products or packaging

  • A description of the issue

We will assess the issue and arrange a replacement or refund where appropriate.

9. Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Tracking updates are managed by the courier provider and may take time to appear.

10. Ownership & Risk

Ownership of products transfers once payment has been received in full.

Risk passes to the customer upon delivery to the nominated address.

11. Contact Information

For shipping enquiries or support, contact us directly.

Neilson Meadery
Taranaki, New Zealand
Email: neilson.meadery@gmail.com